Le Policy di Privacy variano a seconda del paese in
cui si trova l'indirizzo di fatturazione, e quindi a quale società
il tuo account è associato. Scegliete il vostro paese di
Personally identifiable information (PII) is being used online. PII, as used in US privacy law and information security,
is information that can be used on its own or with other information to identify,
contact, or locate a single person, or to identify
with European Regulation 2016/679 (GDPR)
“on the protection of individuals with regard to the processing of personal data, as well as on the free movement of such data”.
Personal data refers to “any information relating to an identified or identifiable
natural person (hereinafter also you,
data subject or user). Personal data, in the context of GDPR, covers a much wider
range of information than PII.
collect, use, share, protect or otherwise handle the
personal data created, inputted, submitted, posted, transmitted, stored or displayed
by You, when accessing and using our Services,
in accordance with our Site.
WHO IS THE DATA CONTROLLER?
situated in 533 Airport Boulevard, Suite
400 Burlingame, California 94010 is the Data Controller (hereinafter also Controller)
and responsible for your personal data.
The Data Controller guarantees compliance with data protection law and provides
you with all information regarding the processing
of data collected.
WHAT DATA DO WE COLLECT ABOUT YOU?
Data that you voluntarily provide to us
When ordering or registering on our Site, or subscribing our Services, as appropriate,
you may be asked to enter personal data such as
your full name, e-mail address, password, mailing address, postal address, phone
number, credit card information or other details as
well as certain related information like your company name and website name and
any other information necessary for us to provide the
Services and to help you with your experience. We also collect personal data from
any individual authorized to use the Service through
your Account as an Agent or an End-User that you authorize to log into and use the
Service in connection with your Account.
All data necessary to process your payment is stored by our payment processor. You
can contact the payment processor directly if you
collect any Special Categories of Personal Data
about you (this includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health and genetic
and biometric data).
You are free to provide your personal data, but failure to provide it may make it
impossible to register or obtain the requested Services.
We automatically collect some information (internet protocol IP address, browser
type and version, operating system, device
characteristics, language preferences, etc.) when you visit, use or navigate our
Site. This data does not directly or indirectly
reveal your identity, but the combination or connection with your personal data
can directly or indirectly identify you. We use this
data only for anonymous and aggregate statistical information regarding visits to
the Site. We process this data for the purposes of
improving and maintaining secure our Site; improving users’ experience. The lawful
basis for processing this data is our legitimate
keep our Site update;
verify the correct execution of the Services;
obtain internal report and analytics.
Cookies are small files that a site or its service provider transfers to your computer's
hard drive through your Web browser
(if you allow) that enables the site's or service provider's systems to recognize
your browser and get and remember certain
current site activity, which enables us to provide you
site traffic and site interaction so that we can
offer better site experiences and tools in the future. You can choose to have your
computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies. You do this through your browser (like
Internet Explorer) settings. Each browser is a
little different, so look at your browser's Help menu to learn the correct way to
modify your cookies. If users disable cookies in
their browser some features will be disabled. It will turn off some of the features
that make your site experience more efficient and
some of our Services will not function properly.
The Site includes third party social media features, such as the Facebook Like button,
and third-party widgets, such as the ‘Share This’
button or interactive mini-programs that run on the Site. These features may collect
your IP address, which page you are visiting on the
Site, and set a cookie to enable the feature to function properly. Your interaction
of the third-party company providing it.
We use, on the basis of our legitimate interests, Google Analytics, a web analysis
service provided by Google Inc. (“Google”).
Google Analytics uses “cookies” to enable analysis of the use of our Site. The information
generated by the cookie about your use of
our Site (including your IP address) will be transmitted to and stored by Google
on their servers. We use reports provided by Google
Analytics to help us understand the webpage usage, the Site activity and traffic.
Google does not associate your IP address with any
other data held by Google. Further information is available at https://www.google.com/analytics/terms/gb.html
WHEN WE COLLECT YOUR DATA, HOW DO WE USE AND FOR WHAT PURPOSES?
We collect data from you when you register on our Site or enter information, or when
you subscribe or interact with our Services.
We may automatically receive and record information when you sign up for our newsletter,
interact with our social accounts, or
Facebook Applications. We may also collect information from you when you contact
our customer service (live agents, or self-service
including virtual agents and chatbots).
We may use and process the data we collect from you when you register, subscribe
a Service, make a purchase, sign up for our
newsletter, respond to a survey or marketing communication, surf the website, or
use certain other Site features:
to perform the contract that we are entering into or that we have entered into with
you to provide you with
your Services subscription or your Site registration;
for our legitimate interests;
for compliance with legal obligations;
with your explicit consent.
We use the data we collect for the following purposes:
to register you and create your Account. Lawful basis - perform the contract entered
to fulfill and manage your orders for contractual reasons (e.g. manage payments, invoices,
notify Services updates or changes …). Lawful basis - perform the contract entered
of our terms of service, changes of
your Account …); Lawful basis - perform the contract entered with you;
to keep our Site safe and secure. Lawful basis - legitimate interests;
to send you marketing and promotional communications and to invite you to events,
with your consent;
to administer a contest, promotion, survey or other site feature, with your consent;
to post testimonials, with your consent;
DO WE COLLECT DATA FROM MINORS?
We do not specifically market to children under 18 years of age.
WITH WHOM DO WE SHARE YOUR DATA?
The data will be processed by the Data Controller and by the persons authorized by
the latter according to written instructions,
in compliance with current legislation, and may be transmitted to:
Other companies in the Data Controller Group;
third parties, such as technology service providers, telecommunications carriers,
payment service providers,
administrative-accounting service providers, who perform related and instrumental
activities for the provision of Services offered by
the Data Controller.
Under no circumstances, we do not sell and trade your personal data.
IS YOUR DATA TRANSFERRED INTERNATIONALLY?
If you are an individual from the European Economic Area (EEA), in the case of data
transfer outside the European Union, the
Controller will only use third parties established in countries for which the European
Commission has issued an assessment of
adequacy and which guarantee an adequate level of protection and security. In accordance
with the law, the Controller requires all
third parties to respect the security of your personal data.
HOW LONG DO WE KEEP YOUR DATA?
We keep your data for as long as necessary to fulfil the purposes we collected it
for and to provide the correct execution of the
Services subscribed by you, unless otherwise required by law. When we have no ongoing
legitimate business need to process your
personal data, we will either delete or anonymize it, unless otherwise required
HOW DO WE PROTECT YOUR DATA?
Our Services and our Site are scanned on a regular basis for security holes and known
vulnerabilities in order to make your visit to
our site as safe as possible. Your personal data is contained behind secured networks
and is only accessible by a limited number of
persons who have special access rights to such systems and are required to keep
the information confidential. In addition, all
sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL)
technology. All payment transactions are processed
through a gateway provider and are not stored or processed on our servers. We implement
a variety of security measures when a User
places an order enters, submits, or accesses their information to maintain the safety
of your personal data.
WHAT ARE YOUR LEGAL RIGHTS?
Right of confirmation: you have the right to obtain from us the confirmation as to whether or not personal
data concerning you are
Right of information: you have the right to access to the personal data and the following information:
the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will
be disclosed, in particular recipients in
third countries or international organizations;
where possible, the envisaged period for which the personal data will be stored, or,
if not possible, the criteria used to
determine that period;
the existence of the right to request from us rectification or erasure of personal
data or restriction of processing of personal
data concerning you or to object to such processing;
the existence of automated decision-making, including profiling, meaningful information
about the logic involved, as well as the
significance and the envisaged consequences of such processing for you.
Right to correction: you have the right to obtain from us, without undue delay, the rectification of
inaccurate personal data
concerning you. You also have the right, taking into account the purposes of the
data processing, to request that incomplete personal
data be made complete.
Right to erasure: you have the right to ask us to delete or remove personal data where one of the
following grounds applies:
the personal data are no longer necessary in relation to the purposes for which they
were collected or otherwise processed;
you are revoking your consent upon which the processing;
the processing is unlawful;
the erasure of the personal data is necessary to meet a legal obligation according
to the law of the European Union;
the personal data have been collected in relation to the offer of information society.
We may not always be able to comply with your request of erasure for specific legal
reasons which will be notified to you, if applicable, at
the time of your request.
Right to restriction of processing: you have the right to obtain from us restriction of processing where one of the
the accuracy of the personal data is contested by you, for a period enabling us to
verify the accuracy of the personal data;
the processing is unlawful;
we no longer need the personal data for the purposes of the processing, but they are
required by you for the establishment,
exercise or defense of legal claims;
you have objected to processing but we need to verify whether we have overriding legitimate
grounds to use it.
Right to data portability: you have the right to receive the personal data concerning you, which you have provided
to us, in a
structured, commonly used and machine-readable format and you have the right to
transmit those data to another responsible party
without interference by us.
Right to object: you have the right to object at any time, for reasons resulting from your particular
situation, to the processing
of your personal data as you feel that the processing impacts on your fundamental
rights and freedoms. You have the right to object at any
time to processing of your personal data for such marketing, which includes profiling
to the extent that it is related to such direct
Right to withdraw consent at any time. If you withdraw your consent, we may not be able to provide certain products or
services to you.
If you would like to exercise these rights you may contact us, at any time, at email@example.com
such information is used. If we make changes in the way we use personal data, we
will notify you by posting an announcement on our
when he or she uses or otherwise accesses the
Services after such changes have been first posted.
Complexity Intelligence, LLC
Attn: Privacy Officer
533 Airport Boulevard, Suite 400
Burlingame, California 94010
La piattaforma DataKnowl è la soluzione unificata per
l'ottimizzazione e automazione del customer service
Da questo pannello è possibile selezionare le opzioni di fruizione
dei contenuti e servizi.
Scegliere l'opzione che identifica la vostra situazione. L'opzione
è composta dal paese di residenza fiscale / fatturazione, la relativa lingua dei contenuti,
la moneta utilizzata, e l'azienda dalla quale vengono erogati i servizi.
E' importante scegliere correttamente l'opzione opportuna, poichè la
disponibilità o le caratteristiche di alcuni servizi dipendono dal
vostro paese di fatturazione.